Quality Excellence
The Quality Vision of Firmenich drives customer satisfaction and success through products and services that exceed expectations. The Quality of our ingredient, flavor, and fragrance products is integrated throughout their design, commercialization, and production. This vision for Quality is part of the Firmenich brand. Personnel at all levels and in all roles are expected to fulfil this Vision of Quality Excellence in their daily activities. Quality is a competitive advantage, and drives continuous improvement within Firmenich. To ensure leadership in Quality, we have adopted principles that focus on the five following quality key areas:
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